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Return Policy


Hilltop Florist and Greenhouse guarantees customer satisfaction on all products purchased at Hilltop Florist.

Hilltop Florist has been providing top quality floral, gift and garden products for more than 130 years. If you are not satisfied with your purchase, we will cheerfully replace it or refund it, upon proof of purchase. If the items is a gift and no receipt is available, in most cases the return will be accepted; a check or gift card will be mailed within 14 days. However, we do reserve the right to refuse a refund without a receipt. Proof of purchase includes a receipt and the actual product.

The following items may be returned for replacement or refund within 7 days if product does not perform as normally expected:
  • Cut Flowers, Arrangements, Bunch Flowers
  • Indoor Blooming Plants, Blooming European Gardens
  • Green Plants
The following items are returnable within 14 days with receipt for return or exchange. After 14 days for store credit or exchange only. After 30 day, non-returnable.
  • Gift/Home Décor
  • Garden Hardgoods
Annuals may be returned in good condition within 24hrs of purchase with receipt for exchange or in-store credit only
Perennials may be returned within one year of date of purchase for a one time replacement with receipt.